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November 20, 2025

Past Event

Hitatchi Solutions – UK

Explore why CRM transformation is a top priority for modern enterprises.ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ

See real-world AI in action with showcases across sales, marketing, service, and low-code innovation.

Hear success stories from brands including Dr. Martens, Sonepar, and Union Investment.

Network with peers and industry experts over lunch.

 

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Overview

Join us for an exclusive executive briefing designed for senior business and IT leaders, where we explore why Microsoft Dynamics 365 is fast becoming the platform of choice for modern, AI-driven business growth. As organisations move beyond traditional CRM systems like Salesforce, the shift toward intelligent, integrated business applications has never been more urgent.

ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ

Discover how Microsoft’s strategic investments in Copilot, low-code development with Power Platform, and unified data with Microsoft Fabric are delivering real-world impact—enabling faster innovation, deeper customer insights, and measurable business value. Through live showcases, customer success stories, and peer discussions, you’ll see how Dynamics 365 empowers organisations to move from CRM complexity to competitive clarity.

Date

November 20, 2025

Time

  • 10:00 am
  • 12:40 am

Location

Microsoft Paddington, London, United Kingdom

Agenda

10:00 am -

10:00 am -

Welcome & Introduction

From traditional CRM to intelligent business applications. Why CRM transformation is now a top priority for business and IT leaders.

10:15 am -

10:15 am -

From AI Hype to Reality

How Microsoft’s investments in Copilot, Power Platform, and Microsoft Fabric are driving competitive advantage for organisations.

10:30 am -

10:30 am -

Showcase 1 – ‘Invisible CRM’ for Sales

AI-powered sales workflows, meeting summaries, and context-aware suggestions.

10:50 am -

10:50 am -

Showcase 2 – Intelligent Marketing & Customer Insights

Real-time customer journey mapping, AI-powered segmentation, and campaign optimisation.

11:10 am -

11:10 am -

Break

11:20 am -

11:20 am -

Showcase 3 – Agent-First Customer Service

Unified customer history, AI-driven knowledge suggestions, and omnichannel case management.

11:40 am -

11:40 am -

Showcase 4 – Driving Agility with Low-Code & AI

Accelerating delivery with Power Apps, Copilot support, and smart automation with Azure AI.

12:10 pm -

12:10 pm -

Customer Stories & Next Steps

Practical examples of successful Dynamics 365 transformations across industries.

12:40 pm - 2:00 pm

2 Hours

12:40 pm - 2:00 pm

2 Hours

Networking Lunch

Peer-to-peer discussions and the opportunity to connect with industry leaders.

A networking lunch will be provided. Limited seats available.

November 20, 2025
Date
  • 10:00 am
  • 12:40 am
Time
Microsoft Paddington, London, United Kingdom
Location

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