Get ready for an action-packed half-day event where we will dive into Zendesk’s 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game.
To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.
Kick off the event with a warm welcome and meet the experts guiding today’s CX journey.
Dive into the latest Zendesk flagship research revealing how Contextual Intelligence is reshaping CX with AI-powered personalization, real-time insights, and trust-building transparency.
Hear firsthand from industry leaders who are driving CX innovation—practical lessons and measurable results that you can apply immediately.
Mix, mingle, and experience live demos of cutting-edge tools designed to accelerate your CX transformation.
Discover breakthrough CX solutions and success stories from our trusted partners during two dynamic 15-minute sessions.
Roll up your sleeves in this interactive AI Platform Workshop.
Unwind, connect with peers, and continue the conversation in a relaxed setting with refreshments.
Why Attend?
Network with Swiss IT and enterprise leaders. Companies already represented include:
Logos shown for identification only. Attendance subject to change.
Location
View Boston, Prudential Tower
View Boston is a 360 degree observation deck offering breathtaking and orienting views from high above the heart of Boston. The observatory encompasses the top three floors of Prudential Tower. Ascend to the top of Prudential Tower’s 52nd floor for incredible indoor panoramic views of the city, no matter where you stand. The journey continues on the 51st floor where you will find plenty of photo opportunities as you roam the 360-degree open air roof deck and stop to enjoy beverages with a view at Stratus.