Get ready for an action-packed half-day event where we will dive into Zendesk’s 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game.
To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.
Kick off the event with a warm welcome and meet the experts guiding today’s CX journey.
Dive into the latest Zendesk flagship research revealing how Contextual Intelligence is reshaping CX with AI-powered personalization, real-time insights, and trust-building transparency.
Hear firsthand from industry leaders who are driving CX innovation—practical lessons and measurable results that you can apply immediately.
Mix, mingle, and experience live demos of cutting-edge tools designed to accelerate your CX transformation.
Discover breakthrough CX solutions and success stories from our trusted partners during two dynamic 15-minute sessions.
Roll up your sleeves in this interactive AI Platform Workshop.
Unwind, connect with peers, and continue the conversation in a relaxed setting with refreshments.
Location
el Prado Hotel
The newly transformed el Prado Hotel bursts with life and energy, now standing as one of the most unique and captivating hotels in the heart of downtown Palo Alto. Named one of “the seven best boutique hotels in the United States” by TheStreet Opens in a new tab. and recognized by Forbes Opens in a new tab.as a top hotel in Silicon Valley, the enchanting oasis of el Prado eludes elegant Spanish-style architecture and charming accents immersing visitors in a world of rich European-inspired ambiance.