Zendesk US Roadshow – New York
Join Zendesk and senior IT & CX leaders at The City Winery in New York for a full-day roadshow focused on customer experience, operational resilience, and modern identity and security strategies.
This exclusive New York event brings together enterprise technology leaders, practitioners, and industry experts to explore cyber resilience, identity lifecycle automation, and real-world security orchestration approaches.
Through expert-led sessions, live demonstrations, customer success stories, and networking opportunities, attendees will gain actionable insights into strengthening enterprise operations while improving customer and employee experiences.
This event is exclusively intended for Zendesk customers, partners, and enterprise technology professionals.
Zendesk US Roadshow New York Schedule
Check in and Networking
Grab your badge, grab a seat, and make a friend.
Opening Keynote: From Chaos to Clarity
Discover how Zendesk AI is reshaping the service experience, streamlining complex workflows into seamless interactions for agents and customers.
Break
AI Fireside Chat
Hear firsthand how Zendesk is helping local organizations leverage AI to improve service delivery, streamline operations, and create better experiences for the communities they serve.
Lunch and Networking
Grab some food and make a new friend.
Product Deep Dive: Resolution Platform
Explore how architecting agentic service workflows can automate routine tasks and create more responsive and efficient support experiences.
Product Deep Dive: AI Agents
Learn how agentic intelligence is delivering fully governed outcomes across 100% of your channels, from messaging to email to voice.
Networking Break
Relax, refresh, and get ready for the hands-on workshop. Coffee, tea, soda and water will be available.
Hands-on Workshop: Building Smarter AI Agents
During this 45-minute hands-on lab, you’ll deploy generative AI to connect agents to data sources, build workflows, and leverage Knowledge Copilot to transform your knowledge strategy.
Happy Hour
Unwind, connect with the community, and continue the conversation with refreshments.
Event Location
The City Winery, New York
Join Zendesk and enterprise technology leaders at The City Winery in New York for an immersive afternoon focused on customer experience, AI-powered service operations, and modern support strategies.
This exclusive event brings together CX leaders, IT professionals, and Zendesk experts to explore practical approaches to automation, intelligent workflows, and delivering exceptional customer journeys.
Attendees will gain actionable insights through expert-led sessions, customer success stories, live demonstrations, and networking opportunities with peers and industry leaders in one of New York’s most unique event venues.