Skip to content

Zendesk | Showcase Gathering

Chicago Roadshow

Zendesk US Roadshow – Chicago

Join Zendesk, customer experience leaders, and IT professionals in Chicago for an immersive afternoon focused on the future of AI-powered customer service and intelligent support experiences. This exclusive showcase will explore how Zendesk AI is transforming service operations through connected workflows, agentic automation, and smarter customer engagement strategies designed for modern support teams. Attendees will hear firsthand customer success stories, gain practical insights during expert-led product deep dives, and participate in a hands-on AI workshop designed to demonstrate how data-driven AI agents can improve customer experiences across every channel. From networking opportunities to live demonstrations and collaborative sessions, this event is built for leaders looking to innovate and elevate their CX strategy with AI.I.

Event Agenda

Chicago Roadshow Schedule

12:30 – 1:00 PM

Check in, lunch and networking

1:00 – 2:00 PM

From chaos to clarity: How Zendesk AI is rewiring service

2:00 – 2:15 PM

Break

2:15 PM – 2:45 PM

AI fireside chat

2:45 – 3:15 PM

Product deep dive: Resolution Platform

3:15 – 3:45 PM

Product deep dive: AI Agents

3:45 – 4:15 PM

Building smarter: Data driven AI Agents with Zendesk

5:00 PM

Happy Hour

Event Location

Chicago Skyline

Chicago, Illinois

Experience a full day of cybersecurity innovation and networking in the vibrant city of Chicago. Join Zendesk, IT leaders, and security professionals on June 11 for expert-led discussions, live demonstrations, and valuable peer networking opportunities.

From identity governance to modern security operations, attendees will gain actionable insights into protecting enterprise environments while streamlining IT management in today’s evolving threat landscape.